FLO Accessories products are shipped worldwide.
All orders are shipped within 2 business days after payment has been approved. Orders are shipped Monday through Thursday, except on holidays.
For regular shipping, typical delivered within 10 to 19 business days, FLO Accessories offers Free Shipping.
If you wish to receive your package faster, you can choose the Express Shipping option. In that case you will pay approximately extra $15 and will receive your package between 2 to 5 business days.
Flo-accessories.com is not responsible for any Customs or Import duties incurred upon the arrival of the package to your country, or for any delays caused by Customs inspections.
To be sure to receive your package on time, please input carefully the correct mailing address when proceeding to your order at checkout.
Returns & Exchanges:
How do exchanges work?
We basically have an even exchange policy- one tee for one tee. If you purchased an item during a sale and would like to exchange them after the sale, you won't be charged the post-sale price difference as long as the item you're exchanging for is within a few dollars of the original purchase price - or you're exchanging for the same design in a different color.
If you'd like to exchange for an item of a higher price, please include your credit card number so we can charge you for the difference. Additionally, you will not be refunded for any price difference if you are exchanging for a lower value item. If you would like the price difference, we recommend returning for a refund or placing a separate order for the lower priced items.
How do I return a wrong or defective item?
Go ahead and return any wrong or damaged item as normal. Since it was our fault for sending you a wrong or defective item, include your return shipping receipt. When we receive the wrong or defective item back, we'll reimburse the return shipping, replace or refund for the item, and issue you a coupon for the inconvenience. Unfortunately, we won't reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.
How do I check my return status?
To find out when your return will be processed, you'll want to take into consideration the shipment time and the return processing time. Ship time varies based on the shipping method you used to return your order. Return processing is usually 1-2 weeks once we receive a return or exchange. Most returns are processed just a few days after we receive them.
When your return is processed, we'll send you a notification email. If you believe your return should have been processed, but never received a notification, check your spam folder to make sure the email didn't get marked as spam and feel free to check in with our Customer Support.
How do I return a gift?
If you'd like to return a gift and have order number, let us know the item was a gift and include your email address and shipping address. We'll update the order information so the return notification is emailed to you and any exchange items are shipped to your address. If you do not have the order number, email us with the email address and name of the person who sent you the gift as well as the size and item(s) you'd like to return.